Frequent questions

What is your return policy?

We accept returns within 30 days of receipt. Items must be in perfect, unused condition. Please note that some items, such as clearance or personalized items, may not be eligible for return.

How can I initiate a return?

To initiate a return, you can contact our customer service team for assistance.

Will I be charged for returning a product?

Return shipping charges are the responsibility of the customer unless the return is due to a product defect or an error on our part.

How long does it take to process a return?

Once we receive the returned item, please allow us up to 14 days to process your return and initiate a refund to your original payment method.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept PayPal and Klarna for your convenience.

Is my payment information secure?

We prioritize your security. All transactions are encrypted using SSL technology, and we do not store any of your payment information.

Can I pay in installments?

We offer an interest-free installment payment option through Klarna or PayPal. Simply choose one of these two as your payment method during the purchase process.

I'm having problems with my payment. What should I do?

If you are experiencing payment problems, please ensure that your card details are entered correctly, including the billing address. If the problem persists, contact your bank or contact our customer service team for further assistance.

Do you offer international shipping?

We ship to numerous countries worldwide. Please contact our customer service team if you have any questions to find out if we ship to your specific location.

How can I track my order?

You will receive a tracking number by email once your order has been dispatched. You can use this number to monitor the progress of your order on our courier service's website.

What are the shipping costs?

Shipping charges vary depending on the destination and the size of the order. For orders over €100, shipping will be free to Spain (peninsula); and for orders over €180, shipping will be free to other destinations. All shipping costs will be calculated and displayed at checkout.

What happens if I'm not home to receive my order?

If you are not available during the delivery time, our courier service will usually attempt to deliver your package several times or leave a note with instructions to schedule a new delivery or pick it up at a local depot.

What is your return policy?

We accept returns within 30 days of receipt. Items must be in perfect, unworn condition. Please note that some items, such as clearance or made-to-order items, may not be eligible for return.

How can I initiate a return?

To initiate a return, you can contact our customer service team for assistance.

Will I be charged for returning a product?

Return shipping charges are the responsibility of the customer unless the return is due to a product defect or an error on our part.

How long does it take to process a return?

Once we receive the returned item, please allow us up to 14 days to process your return and initiate a refund to your original payment method.

Do you offer a warranty on your products?

Yes, we guarantee the quality of our products. Most items come with a one-year warranty covering manufacturing defects.

Can I order a product that is currently out of stock?

For out-of-stock products, we offer the 'Email me when available' option. You will receive an email notification as soon as the item is back in stock.

Do you have a physical store?

Yes, we have physical locations. You can find our store locator on the website, which will provide you with the addresses and hours of our physical locations.

I have a question that isn't listed here. How can I contact customer service?

We're here to help! You can contact our customer service team by clicking on the ' Contact Us ' link on our website. Our team is ready to assist you with any questions or concerns you may have.

How can I create an account?

You can create an account by clicking on the 'Register' button on our website, then follow the instructions to enter your personal information and create a password.

I forgot my password. What should I do?

If you forgot your password, please click on the 'Forgot your password?' link on the login page. You will be asked to enter your email address, and we will send you a link to reset your password.

How can I update my account information?

Log in to your account and go to the 'Account Settings' page. Here, you can update your personal information, shipping address, and payment methods for future orders.

Is my personal information safe?

We take data security seriously. We use advanced encryption and security measures to protect your personal information. We do not sell or share your information with third parties.