Frequent questions
Orders
Payments
Shipping
Returns
Other questions
My account
Orders
Where is my order?
The status of your order is updated via email, including tracking details upon shipment. Use this information to know the time of your delivery.
How long will it take for my order to ship?
Order processing usually takes us 2 to 3 business days. Delivery occurs within 2 to 7 business days, depending on your geographic location.
Can I modify the products in my order?
Changes to your order can be made within 12 hours of placing your order. Please contact our customer support team for assistance.
What do I do if I have received different items than the ones I ordered?
In the event that you have received any item incorrectly, please contact us at hola@wool4.life within 7 days of receiving your order (14 days for international orders) and we will resolve the issue. discrepancy as quickly as possible.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard and American Express. Additionally, we also accept PayPal for your convenience.
Is my payment information secure?
We prioritize your safety. All transactions are encrypted using SSL technology, and we do not store any of your payment information.
Can I pay in installments?
We offer an interest-free installment payment option via Klarna or Paypal. Simply choose one of these two as your payment method during the checkout process.
I am having problems with my payment. What should I do?
If you are experiencing payment issues, please make sure your card details are entered correctly, including your billing address. If the issue persists, contact your bank or contact our customer service team for further assistance.
Shipping
Do you offer international shipping?
We ship to numerous countries around the world. Please review our shipping policy or contact our customer service team to find out if we ship to your specific location.
How can I track my order?
A tracking number will be provided to you via email once your order has been shipped. You can use this number to monitor the progress of your order on our courier website.
What are the shipping costs?
Shipping charges vary depending on destination and order size. All shipping costs will be calculated and displayed at checkout.
What happens if I am not home to receive my order?
If you are not available during the delivery time, our courier will usually attempt to deliver your package multiple times or leave a note with instructions to schedule a new delivery or pickup at a local depot.
Returns
What is your return policy?
We accept returns within 30 days of receipt. Items must be in perfect condition and unused. Please note that some items, such as clearance or personalized items, may not be eligible for returns.
How can I initiate a return?
To initiate a return, you can contact our customer service team for assistance.
Will I be charged for returning a product?
Return shipping charges are the customer's responsibility unless the return is due to a product defect or error on our part.
How long does it take to process a return?
Once we receive the returned item, please allow us up to 14 days to process your return and initiate a refund to the original payment method.
Other questions
Do you offer a warranty on your products?
Yes, we guarantee the quality of our products. Most items come with a one-year warranty covering manufacturing defects. Please see the product page for specific warranty details.
Can I order a product that is currently out of stock?
For out of stock products, we offer the 'Email when available' option. You will receive an email notification as soon as the item is back in stock.
Do you have a physical store?
Yes, we have physical locations. You can find our store locator on the website, which will provide you with the addresses and hours of our physical locations.
I have a question that is not listed here. How can I contact customer service?
We are here to help you! You can contact our customer service team by clicking the ' Contact Us ' link on our website. Our team is ready to help you with any questions or concerns you may have.
My account
How can I create an account?
You can create an account by clicking the 'Register' button on our website, then follow the instructions to enter your personal information and create a password.
I forgot my password. What should I do?
If you have forgotten your password, please click on the 'Forgot your password?' link. on the login page. You will be asked to enter your email address, and we will send you a link to reset your password.
How can I update my account information?
Log in to your account and go to the 'Account Settings' page. Here, you can update your personal information, shipping address, and payment methods for future orders.
Is my personal information secure?
We take data security seriously. We use advanced encryption and security measures to protect your personal information. We do not sell or share your information with third parties.
Do you have more questions?
We are here to help you, write to us at hola@wool4.life and we will answer your questions as soon as possible.